Warranty & Product Information
Product Information
At XEPA, we are committed to providing high-quality tools and accessories for flooring professionals. Product images, descriptions, specifications and technical information published on this website are provided for general guidance only.
Whilst every effort is made to ensure information is accurate and up to date, XEPA reserves the right to amend product specifications, designs, materials, colours, packaging and technical information without prior notice.
Product images are for illustrative purposes only and may vary slightly from the final product supplied.
Customers should always ensure that products are suitable for their intended application before use.
Product Warranty
XEPA products are manufactured to high standards and are designed for professional use.
Should a product be found to be defective due to a manufacturing fault, please contact the authorised distributor or retailer from whom the product was purchased.
Warranty claims may require proof of purchase and supporting photographs or information to assist with the assessment.
The warranty does not cover:
- Normal wear and tear
- Cosmetic damage
- Damage caused by misuse, abuse or neglect
- Improper storage or maintenance
- Modifications or alterations to the product
- Damage resulting from use outside the product's intended purpose
Nothing within this warranty affects your statutory rights under applicable consumer protection laws.
Technical Guidance
Any installation methods, technical guides, videos, demonstrations or recommendations provided by XEPA are offered as general guidance only.
Site conditions, materials and installation methods can vary significantly. It remains the responsibility of the user to determine the suitability of any product for their specific application.
XEPA accepts no responsibility for losses, damages or costs arising from the incorrect use or installation of products.
Authorised Distributors
XEPA products are available through selected authorised distributors and retail partners.
For product availability, pricing, delivery information, returns and order enquiries, customers should contact the original retailer or distributor from whom the product was purchased.
To find your nearest supplier or online stockist, please visit our Where To Buy page.
Contact XEPA
For technical enquiries, distributor opportunities, product feedback or general questions, please contact us using the Contact Us page.
We welcome enquiries from distributors, retailers and flooring professionals interested in working with the XEPA brand.